Most Frequently Asked Questions:
1. When can I expect my package to arrive?
We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 15 - 35 business days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region however there are rare chances of delay. Please contact us first before opening a dispute.
USA: Between 10 - 15 days average
Canada: Between 20 - 30 days average
Europe: Between 20 - 40 days average
Australia: Between 20 - 40 days average
All Others: Between 30 - 60 days average
2. Do you accept orders placed outside of the US?
Yes we do! We ship worldwide.
*IMPORTANT NOTE TO OUR RUSSIAN FRIENDS: Please make sure to include your complete name (First Name. Middle Name and Last Name) and complete address or your package will be returned. We are not responsible for any items returned if you fail to provide the complete information.
3. Where do you ship from?
The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including in the United States. That being said, sometimes your order may come in different packages at different times.
4. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?
Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. You can also check it on our website using the TRACK ORDER button. If all else fails and nothing is there, please contact us directly at firstname.lastname@example.org and we can assist you!
5. What size do I need?
Sizes can often vary depending on the brand. Each product should have their own measurement tables for you to compare yourself against. If there are none, let us know by email and we will get that fixed! Please keep in mind that some of our items are from Asia, so expect them to be smaller than standard EU / US sizes!
6. What is your store's return and exchange policy?
All our products are backed by 15 days Money Back Guarantee. You must show proof and the reason for return/exchange or refund, and send it to email@example.com. Please note that you can only open one dispute per order.
Received a shirt and it doesn't fit quite right? Just reach out to use and we can take care of you. All you have to do is contact us by email at firstname.lastname@example.org and we will inform you how you can return your item. Need a refund? Same applies, just send back and upon receiving it we can refund you no problem!
7. What about custom fees?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
8. Will this item get to me before _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays.
9. Will you work with bloggers, social media famous, models, etc?
Generally yes, please send us your information, social media accounts, and any other helpful information to us at email@example.com and we will review it.
10. Can I cancel/change my address/order?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
11. Do you accept wholesale orders?
Depending on order size requested and your business it is possible. Please email us at firstname.lastname@example.org